Before you complete your JAMB registration process, you need to generate a profile code. Without this code, you cannot buy the e-PIN needed for registration.
To get the code, you need to send your National Identification Number (NIN) to 55019 or 66019, and then JAMB will send you the code.
This is the proper procedure. Now if you send your NIN and don’t get the code, here is exactly what you should do.
Why is the JAMB profile code important?
The JAMB profile code is a 10-digit unique number that every candidate must generate to register for the UTME.
This code is used to purchase the JAMB e-PIN, which is mandatory for completing your registration.
If you send the correct SMS but do not receive the profile code, it means something has gone wrong – do the following.
What should I do if JAMB did not send my profile code?
If you sent your National Identification Number (NIN) to 55019 or 66019 and JAMB did not send your profile code, you should:
1. Check your airtime balance
To get your profile code, JAMB charges at least ₦50 as a processing fee.
If you don’t have enough airtime on your SIM card, JAMB will not process your request.
For example, if you have only ₦20 on your phone, the message will fail.
If you find out you don’t have enough airtime, recharge your line with at least ₦100 and try sending the message again.
Without enough airtime, the message won’t go through.
2. Make sure you are using the correct SMS format
JAMB is very strict about the message format you use when requesting a profile code.
If you send the wrong message or make small mistakes, they won’t send the code.
The correct format is:
NIN [Your 11-digit NIN number]
Example:
NIN 12345678901
Make sure there are no spaces or typing errors in your NIN.
For example, don’t type NIN 12345 678901 (with spaces) because it won’t work.
3. Verify that your SIM card is linked to your NIN
JAMB will not send your profile code if your SIM card is not linked to your NIN.
Linking your NIN to your SIM is now a government requirement in Nigeria.
To check which SIM card is linked to your NIN, dial *346# on your phone.
You will see the number that is connected to your NIN.
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If the number you are using is not listed, it means the SIM is not linked.
Without this link, JAMB cannot verify your identity, and they will not send your profile code.
4. Try using a different SIM card
If you try several times and JAMB still does not send the profile code, switch to another SIM card – but make sure it is also linked to your NIN.
For example, if you are using an MTN line and it keeps failing, try using an Airtel or Glo SIM card linked to your NIN.
5. Switch to another phone
The phone you are using could also be the problem. Some phones have restrictions or settings that prevent shortcode messages from going through.
For example, if your phone is set to “Airplane Mode” or if there are message centre settings issues, your messages will fail.
Remove your SIM card and insert it into another phone. Then try sending the message again.
If it works, it means your old phone had a problem. If it still doesn’t work, move to the next step.
6. Wait and try again later
Sometimes, it could be that JAMB’s server is busy, especially when many candidates are trying to generate their profile codes at the same time.
In this case, the delay is not your fault.
For example, if you try sending the message on a busy registration day and don’t get a reply, wait for a few hours or even until the next day.
Network congestion can often resolve itself with time. After waiting, send the message again.
7. Try another network provider
If network issues are causing the delay, you should switch to a different network.
For example, if you are using MTN and the message is not going through, try Airtel, Glo, or 9mobile.
Different networks work better in different locations. If your area has poor MTN service but strong Airtel service, use Airtel, it will solve the problem.
Just make sure the SIM is linked to your NIN.
8. Retrieve the profile code manually
Some have generated a profile code before but cannot remember it, if this is the reason behind yours, then, you can try retrieving it manually.
JAMB allows you to check for your old profile code without starting the process all over again.
Dial *55019# or *66019# on your phone and follow the instructions.
- If you have already generated a profile code before, JAMB will send it to you again.
- If not, you will know that you need to create a new one.
9. Contact JAMB support for help
If you have tried all these steps and still cannot get your profile code, the next option is to contact JAMB directly.
They have support channels where you can report problems.
Here are ways to contact JAMB for help:
- JAMB support portal: Go to https://www.jamb.gov.ng/ and submit a complaint.
- Go to a JAMB office: You can go to the nearest JAMB office for help.
- Contact them on social media: JAMB is active on Twitter and Facebook. Search for their verified accounts and send them a message.
For example, if you send a message like, “I have tried all steps to get my profile code, but JAMB is not sending it,” they can guide you on what to do next.
Frequently Asked Questions (FAQs)
How long does it take to receive the profile code after sending the message?
It takes a few minutes to get your profile code. If you don’t get it immediately, try again after a few hours.
Can I send my NIN from another person’s SIM card?
No. The SIM must be registered in your name and linked to your NIN.
Can I retrieve my profile code if I forget it?
Yes. Dial *55019# or *66019# to retrieve your profile code.
Conclusion
If JAMB fail to send your profile code after you request for it, it could be due to one of the reasons stated above.
To resolve it, you should try to figure out the reason (for not getting the code) and apply the solutions we discussed here, you will certainly get your code.
But if after doing everything, the issue persists, try using another SIM or phone, and don’t hesitate to contact JAMB support for help.